We strive for your satisfaction, please see the following store policies:

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• Custom blueprint designs​

  • We reserve the right to use a different design style than what is ordered to fulfill your order. As an example if we determine your space is far too small for a proper ported enclosure we reserve the right to discuss switching the design to a sealed style if we feel this will achieve better results. We will discuss these changes with you prior to completion of the design. 

  • It is not practical to expect us to have the dimensions for every vehicle in existence. Even if we did, every person has a different amount of space they are willing to give up for a subwoofer enclosure, so we ALWAYS request customer dimensions of space that can be used for the designed subwoofer box. As we do not have your vehicle in front of us we must work off of your provided dimensions. If we create a box design based on your dimensions, and the design does not fit, you are responsible for this error in measurements. Any redesign that is required will require the design to be purchased again.

  • Any eligible refunds are only for the cost of the blueprint design itself. No refunds will be given for materials, equipment etc. Using a subwoofer enclosure design for your system is at your own risk.

  • Please note that some subwoofer enclosure designs show dimensions on a fully assembled enclosure view. In this case a text format cut list is provided. 

  • To be eligible for a refund please submit pictures of the design that has been built. We do not provide refunds when you simply choose not to complete your build. It is quite rare for our designs to have any issues, but sometimes we will see something else within the install that may be causing a problem. We're here to help! 

  • In order to receive a ​refund on blueprint designs please notify us within 15 days of receiving the design.

• Pre-Made blueprint designs​

  • We are unable to provide refunds for Pre-Made blueprint designs. Pre-Made blueprints are an electronic document and much like music or movies no refund will be given as the item cannot be physically returned. ​

• Merchandise​

  • Please let us know if there is an issue with your merchandise and we will be happy to assist. ​

• Used Gear

  • From time to time we sell used gear on the site, these items will be labeled as used and are "as is".​ Unfortunately we cannot accept returns on these items. 

• Payment Processor Fees:​​

  • We understand that sometimes things don't work out as planned. If you need to cancel an order or have us process a refund, we'll be happy to help. However, please note that we do not refund the fees charged by the payment processor. When you make a purchase, the payment processor charges a fee to process the transaction. This fee is typically a percentage of the purchase amount, plus a fixed fee. We do not receive any of these fees and the payment processor does not return them to us, so we are unable to refund them to you.

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Privacy Policy:

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We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

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When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

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We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

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Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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If you don’t want us to process your data anymore, please contact us here.

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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us here.